The Center

PROS Resources

Get tools to implement PROS, including links to regulations, guidance documents and more.

We are currently updating our offerings, so check back soon for more PROS Resources!

External Resources

Our external resources list can be useful in providing resources and information towards professional development.


As part of its mission, the Center for Rehabilitation and Recovery provides resources and information that can be helpful to community mental health providers.

Index to Resources

HCBS Resources

Join the HCBS Learning Lab!

The Coalition’s Center for Rehabilitation and Recovery meets monthly with more than 20 NYC community based organizations actively delivering Home and Community Based Services. The HCBS Learning Lab developed out of the interests of local providers looking to learn from each other on the best approaches to adapting and implementing HCBS. To learn more about the HCBS Learning Lab, the next scheduled meeting, and how to participate, please contact Melissa Thomas (

Please join us for the next meeting of the NYC HCBS Provider Learning Collaborative

Workforce Inclusion and Benefits Management

For more than ten years The Center has provided workshops and up to date information on how to best support individuals with psychiatric disabilities returning to work. The Center benefits experts provide information on how to utilize programs available through SSA and Medicaid that support people at work including Medicaid Buy-In and Ticket to Work.


The Achieving a Better Life Experience (ABLE) Act of 2014 allows those with disabilities to save for qualified disability expenses without the risk of losing their benefits.

Learn more about the N ABLE program, including elegibility and enrollment, by clicking here.

Medicaid Buy-in

If you have a psychiatric disability, the Medicaid Buy-in Program for Working People wth Disabilities (MBI-WPD) allows you to earn more and receive vital health care coverage through Medicaid. Click here for more information.

New fact sheet coming soon!

Ticket to Work

Ticket to Work is a voluntary employment program for people with disabilities administered by the Social Security Administration (SSA). The Ticket program offers people receiving Social Security disability benefits age 18 through 64 expanded opportunities to obtain the services and supports that they need to work and to achieve their employment goals. SSA does this by paying approved service providers, referred to as “Employment Networks” or “ENs”, for assisting beneficiaries to reach designated Milestones and Outcomes associated with achieving self-supporting employment. An EN can be any agency or organization that provides or is equipped to provide employment- related services and supports to individuals who have disabilities.

The Ticket program may be of particular interest to providers of Personalized Recovery Oriented Services (PROS) programs. PROS programs may apply to become an EN and use ticket revenue to finance employment services, such as the Individual Placement and Support (IPS) model of Supported Employment. It is also worth noting that SSA revised the Ticket program in 2008 to facilitate payments to ENs.  Now ENs can be paid sooner, more frequently and at higher amounts for the services they provide.

To learn more about the Ticket program and how to become an Employment Network, please utilize the information and Internet resources below:

All information has been gathered from SSA and its contract agencies (CESSI, a private company focused on Ticket program recruitment and outreach, and MAXIMUS, a private company that provides oversight and management for the Ticket program).

Ticket to Work: Basic Information & Breaking News

Visit for a variety of payment-related resources

Website for Ticket Holders

Visit to learn how to get started with work today.

CMS Issues Policy Clarification: Medicaid Providers Participating In Ticket Program as ENs are NOT “Double-Dipping”

Many providers have been concerned that receiving payments for Ticket related services and Medicaid reimbursement constitutes “double dipping” and would be disallowed. In response to these concerns, the Center for Medicare and Medicaid Services (CMS) issued a policy clarification in a letter sent to State Medicaid Directors on January 28, 2010. The letter states that “Ticket Outcome and Milestone payments do not conflict with regulatory requirements and do not constitute an overpayment of Federal dollars for services provided since EN payments are payment for an outcome, rather than for a Medicaid service rendered. Furthermore, State agencies and/or providers interested in participating in the Ticket to Work program as ENs are encouraged to do so.” This policy clarification paves the way for Medicaid providers to fully benefit from Ticket revenue.

CMS Policy Clarification Ltr—2010-01-28

Archived Webinars

Access archived webinars on a variety of important topics for both prospective and current Employment Networks. These are available for continued access via the Web at:

Psychiatric Rehabilitation

The Psychiatric Rehabilitation Approach includes a philosophy and an evidence-based process for involving recipients in rehabilitative activities underscoring particular psychiatric rehabilitative values that will be reflected in the trainings. The focus is on recovery and the approach is a well defined service that is complimentary to treatment, case management, and other types of mental health services. This approach can be applied in a range of programs and settings.

For more information on the Psychiatric Rehabilitation Approach, clarification on Technical Assistance and to schedule a training or technical assistance at your agency, call Amanda Saake at 212-742-1600 ext. 238, or e-mail at

Additional resources on the Psychiatric Rehabilitation Approach available here.