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Care Coordinator Supervisor (Case Management)
NADAP
Description
NADAP’s Health Home Care Coordination program works in partnership with medical and behavioral health providers to align services that promote access to care and enhanced health outcomes for Medicaid recipients with a history or risk of over-utilizing medical and behavioral health services. Using an integrated medical-behavioral health approach, our team conducts face to face and telephonic outreach, provides assessment, intervention, referral, linkage, monitoring and service planning for individuals with complex medical conditions, severe mental illness, substance abuse and long-term care needs. Care Coordinators work closely with networks of clinical service providers to manage identified needs, stabilize participants and reduce health care costs.
NADAP has career opportunities throughout New York City for individuals who have expertise in serving individuals with chronic medical and/or complex behavioral health conditions.
The Care Coordinator Supervisor:
•Provides clinical and administrative supervision to care coordinators to monitor performance, provides training to teach new skills and coaches to improve performance
•Utilizes management tools and database to track staff work activities including outreach, intake, assessment, service planning and delivery, referrals and linkages to community-based organizations, follow-up, collaboration with collateral contacts, documentation, confidentiality and contact standards
•Develops and implements performance improvement plans and manages progressive disciplinary process as needed
•Writes and delivers performance appraisals
•Conducts quality improvement reviews; develops and implements action plans to improve effectiveness and efficiency of staff
•Assists in the planning and implementation of operational procedures and provides program management with continuous feedback about operations
•Serves as point of contact for crisis intervention services
•Maintains clinical documentation and records that uphold all HIPAA regulations
•Collaborates with referral sources including clinical care providers and legal entities
•Reviews and addresses treatment/medication adherence issues as needed
•Utilizes multiple Electronic Health Record systems
•Develops, delivers and participates in ongoing professional trainings
Qualifications
•Three (3) years of job-related experience supervising staff who deliver medical, mental health or substance abuse-focused services to individuals living with chronic medical and/or severe and persistent behavioral health needs
•Excellent interpersonal, organizational, writing and computer skills
•Working knowledge of medical and/or behavioral health care environments including diagnoses/assessment, clinical terminology, documentation standards and health information systems strongly preferred
•Education: Master’s Degree in social services or behavioral health related field is required
•Bilingual Spanish, Russian, or Chinese a plus
Salary
DOE + Benefits and Paid Time Off
Contact
The Human Resources Department - Recruitment
To be considered as an applicant: Please submit your cover letter with salary requirement, and your resume (MS Word attachment) to [email protected].
EOE AA M/F/Vet/Disability.
Posted on 10/29/14; CVMHA ID #8292
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